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frequently asked questions

If you have any questions that aren’t answered here, use the contact form or email ‘contact@kyliaandballu.com’ and just ask!

kylia + ballu faq

When will my order ship?

Order processing takes 2 to 3 business days, with shipping days being Monday through Friday, with the exception of USPS holidays.

If at any time order processing will be delayed, we’ll notify our customers via a banner on the website so that you’re aware of any delay before placing an order. In this instance, if you do proceed with placing an order, it will be processed following the delay stated in the banner.


When will I receive my order?

Shipping times vary, depending on how far you are from our location in Stevensville, Maryland. You’ll receive a tracking number once we ship your order to see when USPS will deliver your package.


What countries do you ship to?

Currently, we only ship to the United States and its territories.

 

k+b Studio faq

How long will it take to complete my website?

The time it will take to complete your website depends on which type of website you ordered based on the pre-designed packages. See the information below.

Dancer or Choreographer website

Final website will be delivered within 3 business days from your project start date, which is assigned after receipt of all information, images, etc. needed to complete the website and is dependent upon clients meeting feedback deadlines. This does not apply to website orders with custom requests. The addition of any custom requests to pre-designed packages could extend website delivery anywhere from 1 to 5 business days, depending on the complexity of the request(s).

Dance company website

Final website will be delivered within 5 business days from your project start date, which is assigned after receipt of all information, images, etc. needed to complete the website and is dependent upon clients meeting feedback deadlines. This does not apply to website orders with custom requests. The addition of any custom requests to pre-designed packages could extend website delivery anywhere from 1 to 5 business days, depending on the complexity of the request(s).

Dance studio website

Final website will be delivered within 7 business days from your project start date, which is assigned after receipt of all information, images, etc. needed to complete the website and is dependent upon clients meeting feedback deadlines. This does not apply to website orders with custom requests. The addition of any custom requests to pre-designed packages could extend website delivery anywhere from 1 to 5 business days, depending on the complexity of the request(s).

Custom dance website

Final website will be delivered within 10 business days from the date you approve the final web design/layout, and we have received all information, images, etc. needed to complete your website. Final delivery is also dependent upon clients meeting feedback deadlines.


I can’t provide all of the information for my website right now. Can I still buy a website?

Yes, you can! Although, we advise you to wait before purchasing a website if you think it will take you more than a month to provide us with all of your information. All quotes for custom website designs are free, but they expire after 30 days. So if you feel that you can provide us with what we need to proceed with designing you a great website, go right ahead and purchase one of our pre-designed packages or request a custom design quote.


What if I buy a website, then change my mind?

No worries! We know circumstances sometimes change. The deadline for web design cancellations is 5:00 pm EST two days BEFORE your scheduled project start date. Otherwise, you forfeit your full payment. Just email us at ‘contact@kyliaandballu.com’ or use our contact form to let us know that you’d like to cancel your web design project. If you meet this deadline, you’ll receive a full refund, and we hope that you’ll keep us in mind for your future web design project!

You also have the option of rescheduling your project with us if you need to put your web design project temporarily on hold or need more time to gather your information. Just let us know before the deadline.

FOR CUSTOM WEB DESIGNS ONLY
Unless you contact us BEFORE the deadline stated above, you will forfeit your 50% deposit. If you cancel anytime after 3 days into your web design project, you will still be responsible for paying the final balance owed on your project.


Why can’t I get a partial refund if I contact you after the cancellation deadline, but before my website is finished?

As much as we appreciate our clients and would love to help you, we need food and shelter to live too. We schedule our projects to keep a constant flow of work coming in, while allowing time to dedicate ourselves to the projects we’re scheduled to work on. If we’re scheduled to work on your project for the next week, then you cancel your project after we’ve started it, it presents a problem because we’ve already spent a significant amount of time working on your project and now have a partial time slot that will be hard to fill. Simply rescheduling another project isn’t necessarily possible since we have fewer days left to complete work for another client. We also factor in when clients can provide us with their information when we schedule. So telling Client B that we can start his project early because Client A cancelled may not go over as well as you’d think if he needed that week to gather his information.

Letting us know as early as possible before we start your project gives us a chance to see if we can schedule another client’s project in your time slot while also affording them the full amount of time that they deserve for their project.

We greatly appreciate your understanding and diligence in planning ahead if you have to cancel or postpone your web design project with us!


You said your web design process was streamlined. What exactly is your process?

Once you sign on to have us design your website, we’ll send you a link to your dedicated workspace where you’ll be able to highlight and comment on changes you want directly on the design mockups and a separate link to upload all images and files we’ve request for your site. Forget the headache of emailing attachments and trying to keep track of all the email threads describing changes. And once your design is ready for preview, we’ll send you a link to your working site. Sorry, no peeking during the design process though!

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